Refund policy

Payment and Delivery

1.Payment for online order must be settled by VISA card or MasterCard via the online ordering service.

2.All prices are listed in Hong Kong Dollars. In no event that Yulan eShop shall be responsible for any cost charged incurred to the customer due to any bank, payment method and/or currency.

3. All personal information including customer’s credit card number, name, email address and phone number will undergo encryption before transmission through internet to protect the information from being accessed by unauthorized third-party during transmission.

4.Upon confirmation of the order, neither the order can be cancelled, nor the item(s) can be altered by the customer.

5.All items sold are non-refundable, non-returnable and non-exchangeable after payment of such order has been completed.

6.Yulan eShop reserves the right to modify payment terms for any order without prior notice.

7.Specifically relating to the Online Payment system, to the extent permitted by law, Yulan eShop will not be liable for any loss or damage (including indirect and consequential loss) suffered by you by reason of (i) any failure, delay, interruption, suspension or any other restriction affecting your Online Payment; (ii) any errors, malfunctions or breakdown of your bank’s payment mechanism; or (iii) any other matter arising out of, or in connection with, the Online Payment system.

8.Upon redemption/ using the service, customers should show the respective QR code(s) upon product redemption at designated shop(s). Shop representative will use a specific device to read the code(s). The code(s) will be disappeared from the system once the code(s) is/are read and deemed as successful redemption. Replacement of the QR code(s) will not be entertained. Each QR code can be used for pickup once only. Pickup records kept by Yulan eShop shall be deemed conclusive.

9.Customers should keep the confirmation email and QR code(s) properly. Anyone showing the staff of the relevant store with a valid QR code(s) will be deemed as an authorized representative for order pickup. Yulan eShop is not responsible to any loss of customers due to improper handling of the QR code(s).

10.Yulan eShop reserves the right of final decision in case of any dispute.